business

A guide to effective vendor management

A guide to effective vendor management

Back in the day, people didn’t really pay much attention to vendor management. They saw it as just another boring admin task. But, times have changed. Now, with businesses relying on suppliers more than ever, good vendor management is a total game-changer.

Joining voice and digital channel for better customer experience

Joining voice and digital channel for better customer experience

As communication technology has transformed in the past several decades, consumers too have changed in the way they interact with businesses. While face-to-face communication is still one of the most prevalent forms of consumer-to-business interaction, newer forms of communication such as telephone, email, and website are quickly growing in popularity. Although making the effort to open new communication channels may seem like the obvious choice, many companies in recent times have been slow to adapt. As a result, customer experience has worsened, company reputations have declined, and more.