EI SQUARE CASE STUDIES
Social Housing- Financial Systems Transformation with Azure Migration
Learn how Azure migration, agile transformation, and Power BI implementation helped a social housing provider overcome outdated financial reporting challenges, streamline processes, and enable data-driven decision-making.
Contact Centre- Improving CSAT scores through strategic data implementation
Learn how targeted workshops and a specialized data strategy helped a FTSE 100 insurance provider align contact centre analytics with business objectives, transforming customer interaction data into actionable insights that enhanced CX and boosted CSAT scores.
Education- Improved academic performance through visulisation of student wellbeing metrics
Discover how an intuitive Tableau dashboard integrated SQL Server data to provide real-time insights into student wellbeing, survey participation, and academic performance for a leading education technology company. The solution enabled targeted interventions, boosting engagement and outcomes across districts and states.
Utilities - Improved vehicle performance and carbon emission targets through unified utilities data sources
Understand how cost and fuel-effective your fleet is by integrating data from various sources and providing insights for optimum vehicle usage and controlling CO2 target emissions. The outcome is reduced carbon emissions, optimum time for vehicle replacement, and reduced costs.
Healthcare - Automated data integration between CRM and Accounting management platform
Discover how data integration at a private healthcare provider resulted in tracking staff unbillable hours, thereby creating processes and automation to free staff for more billable work. This resulted in improved efficiency for the organisation as well as an increase in revenue.
Telecommunication- Project Managing Mobile Network SIM Migration
Read how real-time tracking of mobile network migration and effective project management enabled a telecommunications client to gain visibility of the SIM migration and customer behaviour in an automated dashboard. This resulted in resolving blockers on time, thereby delivering the project on time and within budget.
Hospitality - Creating a unified customer view to enable customer segmentation marketing
Discover how data integration and a unified customer view helped a hospitality client increase revenue by engaging less engaged customers with personalised offerings. The outcome was increased revenue, brand loyalty, engaged customers, and higher online ratings.