Tenant satisfaction is one of the most important parts of being successful in the social housing industry, as it often leads to a higher CSAT (customer satisfaction score) which alone has numerous benefits outlined in some of our previous blogs. However, in order to ensure that your tenants are satisfied, active involvement from your organisation is necessary.
Data democracy - What, Why and How?
Reports and Dashboards : Tell a story
Goals, Targets and Monitoring : Key Performance Indicators
Ofcom Switching(Part2) : Utilise data, prevent overcharging, avoid fines
Ofcom Switching : Using the new codes to extract and retain customers
Analytics, Insights and Reporting: Foundation, Process and Steps
Data Silos: using your data efficiently to power your business
From the sweet shop to the multinational business, data can be a headache. The disparity between interdepartmental requirements and the need to collate it into quantifiable and understandable information in the pursuit of growth is something with which all businesses have to contend. But there is an answer…